General Manager

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Toronto, ON, Canada

Benchmark Hospitality

BASIC FUNCTION: 


Oversee the overall standards and specific services and support relating to technical support, administrative responsibilities, and logistics and hospitality IT systems support provided for all work areas at Deloitte University Canada and Office Tower. This includes meeting/conference services, food and beverage, hospitality services and maintenance of the property. Ensure that Benchmark Hospitality resources are fully utilized to achieve the objectives. Follows and instills the Benchmark Culture, Core Values, and Service philosophy. 

QUALIFICATIONS | EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE: 
  • Post-Secondary degree, preferably in Hospitality Management. 
  • Minimum 10 years’ experience in conference center management. 
  • Previous experience with managing financials and development of budgets and forecasts. 
  • Excellent computer software knowledge; to include Microsoft Office, Delphi and/or other Hospitality Systems. 
  • Ability to communicate effectively with clients, owners, employees, guests, vendors, and to all other departments and inter-departmentally. 
  • Proven leader within the industry. 
ESSENTIAL FUNCTIONS: 
  • Set up and maintain “Four Diamond” experience standards. Meet all Service Level Agreements as designated. 
  • Hire, train, manage and maintain hospitality service staff to deliver experience in line with criteria established by each scope of work. 
  • Meet all local and provincial laws and requirements. Obtain and maintain all applicable permits and licenses to operate as per specifications. 
  • Oversee the leadership of the facility by knowing the business, setting the direction, and building an outstanding team by employing the best talent. 
  • Uphold the philosophy and values of the owner and Benchmark, a global hospitality company. 
  • Lead and inspire all employees to work to their highest capabilities in order to achieve the highest possible standards while holding the team accountable for results. 
  • Maintain a sense of creativity within all areas of the facility through research and best practices to keep the experience fresh for attendees. 
  • Ensure preventative maintenance program for the property is appropriate and well managed. 
  • Direct the control of costs and expenses in all areas. Obtain information necessary for proper analysis of costs and evaluate this information with other team members. 
  • Advise on Capital Purchases based on product and equipment life cycles in support of the owner’s capital program administration. 
  • Oversee the annual budget process based on a pre-determined schedule. 
  • Submit monthly financial reports including income statement, balance sheet and cash flow, and forecast. 
  • Periodically prepare an evaluation of the quality of the facility and services offered by the conference center in every department in order to improve quality, creativity and service. This could include menus, conference services, facilities, décor, etc. 
  • Utilize guest feedback to improve performance and services within the facility. 
  • Understand local safety and health requirements and ensure they are met through regular audits and inspections in all areas; facility, food and beverage and sanitation. 
  • Other duties as assigned. 


Contact

Raizelle Paz, Director of Human Resources rpaz@deloitte.ca



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